Copyright © 2024 Sintra Flow Riders – All rights reserved
Accident insurance no. 207547253 | Civil liability insurance no. 207547231
FILE A COMPLAINT: If you wish to file a complaint, please use this link and notify us: Complaints Book
BOOKING CANCELLATIONS: For rentals, a minimum of two hours is required. For TOURS, cancellations will only be refunded up to 30 days before the first day of the tour. For HOLIDAY PACKAGES, cancellations will only be refunded up to 90 days before the first day of the trip.
TRAVEL INSURANCE: It is the customer’s responsibility to have their own travel insurance policy that covers personal medical care in the event of an accident occurring outside the equestrian activities booked with Sintra Flow Riders. No coverage is provided by Sintra Flow Riders to safeguard clients against losses or damage, theft, or other liabilities incurred through the use of rental bicycles and protective equipment.
BICYCLE RENTAL: Sintra Flow Riders confirms that an experienced bicycle mechanic inspects each bicycle before rental. Every rental bike is prepared and provided to clients in suitable working condition and ready for use.
During the rental period, Sintra Flow Riders will ensure the bicycle remains in good working order.
Client obligations: It is the client’s responsibility to ensure that:
Theft and damage to rented bicycles: Subject to this clause, the client is responsible for all damages once the bicycles have been received. This includes, but is not limited to, any form of theft or damage to the rental bicycle.
Helmets: Helmets are included and mandatory. Clients agree to wear helmets at all times while riding a rental bicycle.
PRICES FOR DAMAGED BICYCLE PARTS: Brake levers €30; Gear shifter €40; Derailleurs €80; Dropout €35; Tires €50; Scratched suspension stanchion €75; Broken rims €60; Broken hydraulic dropper hose €25; Bent or broken chainrings €45
PERSONAL ACCIDENT INSURANCE: Personal Accident Insurance is mandatory for Tourism Companies. This is an important type of insurance because unforeseen events may occur. Personal Accident Insurance addresses individual safety and family well-being related to the risk of accidents. It covers medical expenses and may include compensation if the client is permanently disabled as a result of an accident. This responsibility is thus transferred to the insurer upon subscription of the Personal Accident Insurance.
Allianz Group Personal Accident Insurance offers a basic coverage package that guarantees protection against the most serious risks, such as death, disability, medical treatment expenses, and funeral expenses. The Insurance Holder, Sintra Flow Riders, must inform participants of the insurance coverage provided and keep proof that the information was given.
In case of injury, medical assistance must be sought immediately. The accident must be reported to Allianz Portugal, in writing, within a maximum of 8 days. The accident description report must include a medical report detailing the nature of the injuries, diagnosis, and, if applicable, the estimated days of incapacity for work and indication of any potential permanent disability.
Description: 06 insured persons in total
Group: Non-federated amateur Sports, Culture, and Recreation
Activity: Road or off-road MTB tours, permanently supervised by a guide, 06 people per guide
Accidental death – per person: €25,544.81
Permanent disability – per person: €25,544.81
Accident treatment expenses – per person: €4,471.53
Simultaneous death of insured and spouse – per person: €15,000.00
Funeral expenses – per person: €5,000.00
Search, rescue, and transport expenses – per person: €1,000.00
For all items above, the age limit is 75 years.
WAIVER: Clients acknowledge and agree that Sintra Flow Riders has no control over how rental bicycles are used by clients, and assumes no responsibility and cannot be held liable for any personal injury, property damage, third-party liability, or other losses, accidents, delays, inconvenience, or irregularities caused by:
Any illegal, negligent, or accidental acts or omissions by the client or the client’s agent
Any defect or failure of any vehicle, equipment, or instrument owned, operated, or otherwise used by the client
Any illegal or negligent acts or omissions by any other party not under the direct or indirect control of Sintra Flow Riders
Clients hereby release Sintra Flow Riders and its agents and employees from any liability occurring during the rental period. Clients acknowledge awareness of the risks involved in mountain biking, including but not limited to physical exertion, natural forces, accidents, travel by any means of transport, adequacy of medical facilities, or negligence (excluding intentional or fraudulent negligence) on the part of employees, agents, or others of Sintra Flow Riders.
Clients agree to be responsible for their own well-being and accept all risks associated with the activities undertaken. Clients agree that the terms herein are binding for themselves, their families, heirs, successors, assigns, dependents and/or minors accompanying them, and their legal representatives.
Clients acknowledge and agree that Sintra Flow Riders and its agents have the right to refuse participation to anyone deemed unfit for the activity or who refuses to sign this document or any required documentation.
Any dispute arising from these matters will be resolved by binding arbitration/judgment under the laws of Portugal. Any part of this document found void or unenforceable shall not invalidate the remainder.
In the event of natural disasters, fire warnings, storms, or similar circumstances, Sintra Flow Riders reserves the right to cancel, postpone, or change the location or services of any classes or tours. In any case, no additional costs or refunds will apply.
GENERAL DATA PROTECTION REGULATION (GDPR): We only store the data you provide through the FREE INSURANCE and CLIENT INFORMATION forms and/or contact form, as well as subsequent communication via phone, WhatsApp, email, social media, or any other reasonable means of communication directly relevant to your booking and riding experience with Sintra Flow Riders.
We do not share your data with third parties and commit not to use it for any purposes other than those directly related to your booking.
If you wish to view, modify, or delete your personal data, simply email us at sintraflowriders@gmail.com
Newsletter consent: We may send you updates about our business, rental fleet, and riding area.
PHOTOS/VIDEOS AND THEIR USE: We do NOT sell or give away photos in which you may appear. We may use photos/videos taken during tours and/or rentals on our social media accounts (Sintra Flow Riders), only with your consent.
CODE OF CONDUCT and best practices for visitors in protected areas
• Respect local customs and traditions. Respect local inhabitants.
• Respect private property; close any gate you find along the trail.
• Avoid making excessive noise or engaging in activities that disturb the peace.
• Keep a safe distance from animals and do not feed them. Prefer observing them with binoculars.
• Do not pick plants or collect geological samples. Allow others to enjoy the natural richness as well.
• Take only photographs and memories—capture the beauty of the landscape.
• Respect Protected Area signage.
• Trails should be used by small groups at a time. Excessive visitor numbers can cause erosion and vegetation damage.
• Do not start fires. Use flashlights for illumination and bring adequate clothing for warmth.
• Each visitor is responsible for their own waste. Dispose of it in appropriate bins.
• Contact the authorities if you notice any irregularities.
FOR YOUR OWN SAFETY:
• Follow marked trails.
• Picnics must be held in designated picnic areas within Protected Areas. Locate these areas before starting your visit.
• When cooking, use camping stoves only in designated picnic areas.
• Camp only in authorized places.
• Be cautious around livestock. They are not dangerous, but may react if strangers approach their young.
• Engage in nature activities only in designated areas and take all safety precautions, under the supervision of properly certified tour operators.
• Be aware that trails may be used by hikers, riders, or cyclists. Mutual respect and common sense must prevail.
• Motor vehicles are only allowed on roads, except emergency and mountain service vehicles.
ENJOY LOCAL PRODUCTS AND SERVICES:
• Seek information about the Protected Area you are visiting. Visit support facilities (Interpretation Centres and Visitor Areas), local Tourism Offices, and www.icnf.pt
• Protected areas are ideal locations for leisure and outdoor activities. Look for services offered by companies recognized as Nature Tourism providers at www.icnf.pt or www.turismodeportugal.pt
• Use local accommodation services and help promote local development.
• Purchase traditional products.
• Take the opportunity to taste local cuisine.
We suggest that you always bring with you: Water, snacks, rubbish bags, appropriate footwear and clothing, sunscreen, Protected Area map and compass, contact details for local authorities. You will always have a guide with you, and an external contact person will be available in case of emergency. Fully charged mobile phone.
NOTE: According to the Resolution of the Council of Ministers No. 51/2015, No. 5, of July 21, the implementation strategy for the National Nature Tourism Program (PNTN) establishes the integration and sustainability of the following pillars: Nature conservation, local development, qualification of tourism service offerings, and diversification of tourism activity.
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